PNC Sucks Customer Reviews and Feedback

From Everything.Sucks

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 21 states and the District of Columbia with 2,459 branches and 9,051 ATMs.

An angry customer shared in a review: "PNC Financial bank has stolen thousands of dollars from me and refuses to give it back stating they gave me too many refunds already! Well I’ve been robbed by PNC over and over, to the tune of $1800 in fees. I thought a bank is where you keep your your money not let it sit and have the bank steal it and refuse to give you your money you worked for, not them. I’ve argued with people on the phone and in the bank, you’re all garbage! Lying pieces trash! I want my money. This is so wrong. Maybe if I get a lawyer I can get my money back. Pnc is the worst bank ever. Do not use them unless you like fees and randomly getting robbed by your bank!! I’ve been with them over 18 years and this is horrible. They think it’s ok to take maintenance fees for what? Their pockets that what!"

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Customer Service Representative (Former Employee) says

"A typical day at work here is not easy, the management was not respectful and the CEO didnt seem to care. the best part was co workers and customers they made the day. But overall this company is racist. I failed a charge with the EEOC and they fired me about a week later.NothingEverything"

Customer Service Representative (Former Employee) says

"A typical day at work here is not easy, the management was not respectful and the CEO didnt seem to care. the best part was co workers and customers they made the day. But overall this company is racist. I failed a charge with the EEOC and they fired me about a week later.NothingEverything"

Teller Supervisor (Current Employee) says

"upper management does not care about you as an employee. You can tell them you are being bullied by your superiors and they do not care to listen to you. The environment is very toxic NothingManagers, breaks, toxic work environment"

Retail branches (Former Employee) says

"Most of the leadership is extremely conservative and republican — they talk a good game but the disrespect is everywhere This outfit operates totally on favoritism and a caste systemI spent over a decade here and am so happy I left Be careful Absolutely nothingRetail leadership / market presidents and regionals"

Loan Processor Analyst (Current Employee) says

"Company needs a lot of improvement. I would seriously reconsider working here. Poor management and very stressful. Employees are not valued. There is no room for growth. The system is horrible.It’s a jobEverything about it is horrible"

Lead Teller Supervisor (Current Employee) says

"You are merely just a number with PNC. Incentive programs have been removed, additional hours during week and Saturdays added to schedule with no notice and overtime is unacceptable. If you’re short staffed, plan to work like a dog without a break.Management on all levels is a joke!Good coworkers, if you’re luckyPay, Management, incentive, balance between work/life"

Customer Service Associate (Former Employee) says

"Very low pay for all the expectations you are asked to do. There is an employee survey available every year. You’re asked about your opinions but if you give negative ones, be prepared for retaliation from management. Can’t think of anyUnrealistic expectations"

Full-time Teller (Former Employee) says

"Horrible managers and work/ life balance. Not a great company to work for especially the branch worked at. Managers never know how to help tellers, favorite line “ I’m not a teller, sorry I can’t help.”"

Teller (Former Employee) says

"Horrible, I was hired to work part time, little did I know they would be 4 hour shifts 5 to 6 days a week. Getting time off was impossible. They told me my vacation was 3rd week of Oct. and that was it I had no other time off.I liked being a tellertotally ridiculous schedule. Head teller was a nightmare, she should have retired years ago"

Financial Sales Consultant (Current Employee) says

"Sell sell sell sell. No concern about customers, no care for anyone else as long as the bank makes a boatload off money. Lots of pitting branches against each other as well as pitting coworkers against each other to see who can sell the most credit cards or loans. All this company cares about is sucking customers into products to make sure they keep them stuck with this garbage bank. NoneAll"

Supervisor (Former Employee) says

"There was no diversity at the branch I was employed at. Basically, there was preferential treatment towards a certain race. PNC as a corporation must first start educating within the branches before they donate anything to help the racism in America. My branch was racist and it was brought to upper management's attention.I loved my job before it became PNC.Fix the issues within first."

Teller (Former Employee) says

"This bank does not care about their employees or are loyal to their employees. They hire people in at higher rates than the employees that currently worked there."

Assistant Branch Manager (Former Employee) says

"PNC does not care about the employees work life balance. They will have you working from open to close and then complain that they have to pay overtime. If you are management you can forget about having a life."

Customer Representative II (Current Employee) says

"They dont care about work life balance and do not care about employees. Training sucks and demands high performance. You get written for minimal things and be prepared to see new people getting best schedules and better pay.Nothing really. This is a call center position same or worse than tpNo promotions, and be prepared to be demoted due external/internal circ"

Teller Supervisor (Former Employee) says

"Where do I start? The downtown district manager was arrested years ago for meth charges, they hire incompetent people to be managers, they don’t promote from within"

customer service inbound callcenter (Former Employee) says

"This place is a soap opera THE WHOLE COMPANY from the call center to the bank ceo i new his family and wife very stuck up thinks everyone owes them etc now this kinda behavior also trickledown through the whole bank after other ceo retired they changed from ppo health care to hsa and transformation of call center was horrible so now everyone works from home and the big new renovations on smithfi"

Vice President - Senior Branch Manager (Former Employee) says

"They are a terrible place to work for. They had me fire multiple people for lies just to get rid of them. They had me not hire someone because they didn’t like their teeth. A bad dishonest place to work"

Branch Sales & Service Associate (Former Employee) says

"PNC is a true northern bank they do not cater to clients in the south with the southern mentality the Raleigh Durham regional manager is a snake in the grass he waits for any opportunity to get rid of you they do not care about employees just shareholders"

Customer Service Representative (Current Employee) says

"Honestly, PNC does not provide the tools to he successful in the workplace, either at home or in the office. In addition, management is mostly inept and you are stuck doing the same monotomous job, with no room for advancement. We were lied to in training when they talked about bonuses, programs for upper level education, a good work-life balance. I have been miserable since the day I starred in the phones.Inept management, pay, old technology, the company line"

Underwriter (Former Employee) says

"Pnc was a joke! I'm totally shocked to know they are still in business. These guys I heard changed I hope for the best. It was awful in the beginning they let every bit of somebody work there.It was sickening to see the things that we saw.NothingManagement very racist people at the work."

Dr. Loëkël says

"This brick and mortar bank in Mt Washington Ohio is unfortunately NOT ADA compliant. As someone with muscular dystrophy you have struggle to open 3 sets of doors to get inside the lobby. I'm surprised because this is a newer building and they have wheelchair ramps in the parking lot but NO buttons to push to open all 3 sets of doors."

Moise Lumumba says

"Called PNC 3 times in the last 2 hours. 1st time on hold for 30 minutes. No resolution. 2nd call after being on hold and talking to someone for over and hour, I was mysteriously disconnected. The 3d call I tell the person I need to be connected to the FRAUD department. Instead of connecting me she takes me through the same f******* questions I went through on the other calls and despite telling her this she insists on asking anyway. After 26 minutes (I screenshot) she tells me she will transfer me. I ask what department and she says "you were right...the fraud department" No kidding.

Now my issue. I was locked out of my account. I answered all the security questions and end the end i was told I had to come into a branch. Problem is I dont live in America which I told the 2nd guy who I'm pretty sure hung up on me. He tells me nothing can be done which is bullsh*t because this same thing happened to me last year and after 5 or 6 calls someone with a modicum of intelligence figured out I was who I said I was by a series of questions.

I get security but for f**** sake...use some common sense, after all, I cant be the 1st person that has had this issue."

Harvey McArthur says

"Phone access is dismal
First call 9 minutes on hold then hung up on
2'nd call I hung up after 20 minute hold
3rd call connected after 9 minutes
I was told that it would 3 days before they would mail me a form
They suggested that I go to a branch and et the form
Only 2 branches in Houston, minimum 45 minute drive"

Heidi Burnham says

"Firstly, let me say that the branch employees and customer service reps have tried to be helpful. Unfortunately, they are hamstrung by a bloated and incompetent infrastructure.

I have been trying to wrap up my deceased uncle’s affairs with PNC for over a month now. I submitted the probate documents and, after 3 weeks, started asking the branch personnel what was happening. I was told they had to resubmit the paperwork. After that, the branch told me they hadn’t followed the proper procedure (apparently they didn’t know the proper procedure) and I would have to snail mail it to the legal department directly. Every person son in every department said “I’m sorry. This must be so frustrating, but there’s nothing I can do in this department.” So what department can help? Nobody knew.

To make a long story short, I still haven’t resolved this issue. I’m sure that if all you do is let them make money by holding your money, and occasionally you write a check, you’ll be happy with PNC. But anything that involves competence and communication will leave you frustrated and angry. Want to be happy? Bank local. Interstate behemoths like PNC are too bloated to provide actual customer service.

And as an aside, if you call “retail escalation” it won’t get any better. It appears that their training simply involves listening patiently and then telling you that there’s nothing they can do."

Marianne Mickalowski says

"I give PNC a minus zero score Why? My husband passed away 4 years ago. Prior to his death, I co signed for what I thought was a loan. When he passed away, I paid faithfully for 3 years $500 a month for the loan. The amount of the loan never decreased instead it increased. I learned after numerous phone calls to PNC it was not loan it was a credit card. Instead of notifying me, they sent e mails to my late husbands work account. They set up a payment plan to be paid on the 20th of the month. It's automatically taken out of my checking account on that date. I keep getting phone calls that I am delinquent on my payments. Well today I am shocked to learn I owe them an additional $326. This account has not decreased it keeps increasing and nobody from PNC has answers. I am retired and living on a fixed income. I am tired of their harassing phone calls and if I had funds I would sue them"

yourmusicloverfriend says

"I worked for PNC bank and it was not the best experience. The training was very demeaning, I was not given the tools to be successful but threatened daily about the lack of understanding."

Keith says

"Terrible customer service lead to me closing all my accounts."

Robert Yoakum says

"Have been banking with PNC for 13 years. I had an business checking account and money market account. Without any reason, they closed my accounts."

Angelo Lopez says

"The app sucks it take 4 whole days for everything to process and to go thru so I have to keep track of what I spend so having the application on my phone is of no use so don’t even he this bank it makes no sense unless you don’t use your debit card hardly"

Edward Damm says

"Nick lions worst customer service rep ever. Treated me with disrespect and was very condescending. Told me to go to the branch. I called because I work. Erroneous fees charged by them to my account."

Fatima says

"The worst bank you can bank with is pnc. They steal from their clients and will manipulate dates to make it seem like you purchased an item at a different date."

J.Lee says

"PNC new lobby procedures is draconian at best. It's ridiculous! First your not allowed to go in until some one comes out and escorts you in and then they tell you where to stand even though there's markers on the floor showing you where to stand, then they tell which door to exit out of. Stupid!! You can go to the any store, any restaurant with no problems just wear a mask but you can't walk into a bank without being escorted in then bein told what to do when your in and then being told how to leave. This has nothing to do with safety and everything to do with social conditioning and social compliance without questions. Will not go back in the bank until common since takes over."

Terry Tannenbaum says

"No action taken by the bank to dispute what was a mistaken online payment to a credit card company. I attempted to resolve 3 times but it was dismal waste of time, they didn't even try. Three identical cookie-cutter letters back. At the very least they could have tried writing something original rather refusing to help."

Sheila R Daniels says

"My job got phised and I got an email from my boss telling me to buy gifts cards, ok messed up. within 15 minutes of the transaction i realized that my job did not send it and the IT depart put out an alert that their systems were compromised. Filed police report, called the merchant and the bank. It gets good here, called PNC (this was a friday) called PNC who told me I had to wait for the transaction to post and then file a dispute. the transaction posted that Tuesday, i filed my dispute and waited, then without any contact with me PNC closed the dispute 2 times and told me it legitimate. Now on Friday, it had no posted I could have possibly stopped it but PNC said it had to post first. Now you all guessed it PNC is refusing to honor their 0 FRAUD LIABILITY. I notified them before it went through and I was told it has to post first. So much for PNC standing behind their customers. i know a few people and we will be moving our money but PNC DISAPPOINTED ME"

Joaquín says

"On late 2016 I opened two accounts on 3320 S Congress Ave, Palm Springs, FL 33461 after a few months they offered me a credit card which I accepted, PNC points and later on PNC cash rewards. I started using PNC points for home expenses and PNC cash reward for work purchases, all my tools and materials, were paid weekly using cash rewards card and they were giving me peanuts as a cash reward because it is a cash reward account. Week after week for months and my credit was improving, one day around September 2018 I didn’t use the card for the entire week because I was off that week, but my credit card continued accruing expenses like if I continued working that week( around $1800 dlls) (I use PNC online banking app) where I monitor in real time my expenses so you always know your daily and weekly expenses pending and posted transactions which reflected in the balance. Balance plus pending transactions you always have control of your debt and know exactly how much you owe. Somehow they managed to use my previous transactions to which I believe they included in my weekly expenses to steal my money but I was in doubt so I said to myself maybe I was wrong and I owed more and accepted the fact. I continued my life like if nothing happened and about a few months around March 2019 my balance on my cash rewards was around $3500,00 and and my PNC points was about $2000,00 so that Sunday morning using my computer I logged in and made 2 payments $1500,00 to my PNC to my cash rewards card and $500,00 to my PNC points visa card so Monday morning Y was expecting my balance to be Cash rewards $2000,00 and my PNC points $1500, guess what, my PNC points visa card was reflecting $1500,00 but my cash rewards was reflecting $2380 where did my $380 dollars go. So again a payment was showing that I paid $1500(in green numbers) but my balance was missing $380 so $1800 on September 2017 plus $380 on March 2019 please note that I had no pending transaction over $100,00 coming in that week. when I confronted them by phone and I was speaking with someone a clown voice in the background stated (How did you know) At which I responded because I’m not stupid, I used PNC app online banking to track my expenses but they never credited the disputed amount stealing my money and did challenge me to prove it in a mocking way. I visited different local branches including the one where I originally opened my accounts and they refused to believe that this was happening, then I visited my closest branch from home 6535 Lake Worth Rd, Lake Worth, FL 33467 and the branch manager a woman Which surname is (Fifi) invited me to close my accounts instead of refunding my money. Again, I want people to know that this guys are vulgar rats, stealing my kids future. Nevertheless saying my interest rates increased to criminal 35% and every month I was paying almost $300 in interest charges for cash rewards and $90 for PNC points and that’s not the worst, I paid them interest for over a year from money stolen from me. At this point in time I’m sure I was targeted by the bank administration to steal from me instead of profit from me, because when my credit was around 780 I asked for a loan to buy a mobile home for my family an they declined twice one for a home and one for a dump truck. I just moved my money out of this racist people. I hope this helps other people to watch over their accounts closely and thanks for reading all the way here and please like and share so other people know. I believe they’re targeting Hispanics (Mexicans?) may they wanted to charge me for the Border Wall. Well they don’t want my business I just moved to another bank. So beware amigos!"

MsNickie says

"One star is way too generous! PNC deserves a zero! I have had nothing but problems since banking with PNC and it has only been a couple of months. Their employees are rude, nonchalant, and racist. I recently needed to visit a local branch to get some cash since I had not received my replacement card at the time. The branch lobby was closed and by appointment only, but I was unaware of that. I did not want to go through the drive thru since I was not driving. And you cannot use the cardless feature on the app at the ATM if you do not have a PNC bank card activated on your account. One of their elitist and nasty employees saw that I needed help and refused to assist me or even ask if I needed anything. I left because I did not want to end up getting shot for being Black or arrested for assault if I would have lost my temper! I contacted corporate and of course they apologized but it means nothing. These companies could not care less about Black people. How can any company say that Black Lives Matter when your entire executive board is filled with White people??? There are countless persons of color, including myself, that have college degrees and never even get considered for executive positions, so let's just keep it all the way real.

The PNC phone and chat employees are also rude and incompetent. How can you not know about the products and services of the company you choose to work for??? This is why customer service is dead and a thing of the past. These companies make billions of dollars and they pay lower level employees chump change and they come to work miserable with the pay and their personal lives. What kind of s*!t is this??? Makes no sense whatsoever. I will be more than happy when I am done with PNC. I realize that all companies have problems of some sort, but it seems like many of these corporations are run by people who lack working brain cells and simple human decency. This can't be planet Earth sometimes I swear! Do yourself a favor and bank elsewhere. Preserve your mental and physical health and move on."

James Godbold says

"Tried to purchase foreign currency from a local Chesapeake Virginia branch, and boy what a wake up call. I called over the phone to enquire about a certain amount but soon changed my mind and went for a lesser amount. When I went to the branch to order and pay they bought the higher amount after I instructed them that I wanted the lesser amount, I even wrote it on the order form. They deducted both purchases from my account. How does a bank do this? It took me several phone calls and as of right now, it is still not straight. I am now waiting for them to credit my account for the higher amount, DON'T DO BUSINESS WITH THIS BANK. THEY ARE NOT FIT FOR PURPOSE!!!"

Ujjval says

"Worst service ever. I was emailed to contact them, so i call them up and they never picked up the phone. I waited and waited but no luck. Dontdo business with pnc bank they are just rip off. Or you will be waiting for hours to just talk to some one."

DM says

"Had a random fee on my account. Called the virtual wallet customer service line. Conversation started off fine, after a couple minutes trying to understand the situation the rep kept cutting me off in the middle of my questions and answering with statements that were not even what I was asking. Attempted to ask again and was interrupted again. I had to ask her to not interrupt me and I was trying to understand the situation to prevent it happening again in the future. (I honestly don't remember if I interupted her, but I know I was getting internally frustrated.) She sounded like she was getting really defensive because she could not answer my questions (I honestly don't believe she had the ability too, which isn't on her, that's on PNC) I really think if PNC can pull our recorded call, I think there would be a good learning opportunity for that rep/others. They ended up refunding the fee as a one time situation. I'm thankful for that and she seemed frustrated with me that I was trying to figure out why it happened, so it doesnt occur in the future. The call was just frustrating. I also work with customers over the phone for a living, so I can understand how annoying it can be when customers call in to just complain to get a fee waived. I wanted to make the call more constructive and getting the fee waived was a bonus."

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